Charles Shillingburg MBA, CLSSBB, CLSSS
Since 1989, Insights & Solutions has provided innovative approaches to organizational success by providing the best research, analysis, facilitation, guidance and operational solutions.
Charles brings a multi-disciplinary approach to continuous improvement, organizational development and success. He is a Customer Satisfaction/Quality measurement expert, Certified Lean Six Sigma Black Belt (CLSSBB), Lean Six Sigma Sensei (CLSSS) and Customer Satisfaction Expert Witness. He has more than thirty years of experience in the Continuous Improvement arena spanning countless industries, including:Consumer Package Goods, Retail, Automotive, Healthcare, Publications/Media, Government, Banking/Finance, Insurance, Non-profits, Real Estate, Telecommunications, Consumer Electronics, Airlines and many more.
Charles Shillingburg is an expert in Continuous Improvement and Quality Management. combining his experience in Corporate Development at Noxell Corporation (Cover Girl Makeup) and J.D. Power & Associates with with Systems Thinking and Lean Six Sigma manufacturing approaches, he developed the Interim Outcomes, Total Brand Approach. This approach is a comprehensive, flexible and adaptable approach to Brand (and organizational) development and success. The approach effectively links operational tactics to strategic objectives and has been successfully utilized, since 1994, by medium and large size corporations to identify and prioritize improvement efforts, measure performance and improve business performance.
Charles teaches graduate level courses in Marketing, Public Relations and Operations Management. He holds an MBA from the Thunderbird School of Global Management, continually rated the number one international business graduate school by US News and World Report. He is also an AQA/Baldrige Examiner.
He has published numerious articles on Marketing and Operations Management in leading industry journals and is a co-author of Driving Operational Excellence. He is a member of the Arizona Quality Alliance (AQA) and the Association for Corporate Growth (ACG).
Feel Free to contact me at
(928) 951-0018
Link to Linkedin: Charles Shillingburg
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