Home
Charles Shillingburg has written a wide variety of articles and books on Customer Satisfaction, Brand development and operational excellence. Listed below are convenient links so you can read them or order his books.
Driving Operational Excellence: Successful Lean Six Sigma Secrets to Improve the Bottom Line Editor Ron Crabtree, McNaughton & Gunn, December 2010
Expanding Lean Terms to More Effectively Engage All Functions - Redefining Value-Added for Service Ezine October 2010
Taking Control Again in Today's Troubled Times Intuit November 21, 2009
Automated Tools Cause Frustration, Fall Short Marketing News October 27, 2003
Going Beyond Standards in the Sales and Service Process CRM Magazine October 2003
Infiniti Dominates in Service Satisfaction Automotive News July 28, 2003
Total Brand Development Index Forbes 2003
Call Insights & Solutions today for more information.
(928) 951-0018 or
p>
